Refund Policy.

1 Before your subscription starts

Free, no card required

Requesting a demo costs nothing and does not require a payment method. Billing only begins once your account is approved and you activate a paid plan — until then there is nothing to cancel and nothing to refund.

2 Cancelling a paid plan

You can cancel a paid subscription at any time from the dashboard — cancelling stops future renewals, but we do not automatically refund the period that has already started. Your access continues until the end of the period you've already paid for.

3 Requesting a refund after you've been charged

Refunds for a period already billed are considered on a case-by-case basis rather than guaranteed. We're generally happy to refund when:

• You were charged due to a technical error on our side (for example, a duplicate charge, or a charge after you had already cancelled).
• You cancelled within the first 7 days of your first paid billing period and simply didn't get around to using the Service.
• A refund is required by the mandatory consumer-protection law of your country.

Refunds are not typically issued for renewal charges on plans you've been actively using, for partial months after cancelling mid-period, or for dissatisfaction with AI-visibility results themselves (see the Third-Party Engines section of our Terms of Service — scores are statistical estimates, not a guaranteed outcome).

4 How to request a refund

Email billing@aio.as with the email address on your account and the reason for the request. We aim to respond within 2 business days. If approved, the refund is issued back to your original payment method through Paddle and typically appears within 5–10 business days, depending on your bank or card issuer.

5 How to cancel

Cancel any time from Settings → Billing inside the AIO dashboard. There's no phone call or retention flow required — cancellation takes effect at the end of your current billing period, and you keep access until then.

6 Chargebacks

If you have a billing concern, please contact us at billing@aio.as before filing a chargeback with your bank — we can usually resolve it faster directly. Unwarranted chargebacks may result in suspension of your account, since Paddle passes the underlying dispute and any associated fees on to us.

7 Enterprise plans

Custom Enterprise agreements are billed per the terms of the specific order form or contract signed with AIO, which take precedence over this policy where they conflict.

8 Changes to this policy

We may update this policy as the Service evolves. Changes will be posted on this page with a new "Last updated" date and apply to charges made after the change takes effect.

9 Contact

Billing and refund questions: billing@aio.as. General questions about these terms: legal@aio.as.